LIVE CHAT FOR WEBSITES
Every support conversation has the potential to generate loyal customers. With XonChat's Inbox, you can do just that - by delivering experiences that lead to greater loyalty and growth.Get Started
The live support feature is of great importance so that your customers can get the help they need instantly. Through live chat, your team of experts can provide customers with detailed information about your products or services, answer questions and guide their purchasing process. Thus, you increase customer satisfaction and create positive customer experiences.
Easy Access to User Information
Detailed Inbox Design
With the detailed inbox design, you can easily access the information of the customers and provide them with a fast service, so the customer feels really recognized.
During a live chat session in Inbox, users have the added capability to start audio and video calls. This feature not only enhances real-time communication but also fosters a deeper understanding of the issues at hand. By leveraging these multimedia options, users can clarify doubts and address concerns more efficiently.
Agents have the ability to not only access user information but also share vital details about the customer through notes. This collaborative approach allows multiple agents to be on the same page regarding a customer's history and specific needs. By sharing these insights, the team can provide a more consistent and personalized customer experience.
You can see the user's previous session number and device information.
You can see the pages that the user browsed in the last session as a list.
Even if your customer base grows, you can always keep your response times fast.