CHAT ROUTING
Ignite unparalleled collaboration with our website-integrated chatbox. It illuminates incoming messages for all team members within the inbox realm, fostering seamless task delegation and completion.
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XONChat presents an unparalleled opportunity to synergize with a multitude of team members, fostering a symphony of efficiency and collaboration. Seamlessly integrated into the website, our chatbox reveals incoming messages within the inbox area, granting each team member a panoramic view and bestowing the power of task assignment. This revolutionary feature streamlines message tracking, effortlessly directing every conversation to its designated recipient.
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Incoming messages can be managed by assigning them to agents within the inbox. This allows different agents to focus on only the messages assigned to them and respond to conversations in a more organized manner. This feature creates a more effective and manageable system for companies with high customer traffic and different departments.
The assignment process distributes the responsibility of conversations to specific agents, which allows communication to be managed more efficiently. Each agent can focus on only the conversations assigned to them and respond to customers quickly and effectively. This increases customer satisfaction and helps the company better manage customer relationships.
The message assignment feature helps customer service teams reduce their workload and become more efficient. Agents can focus on only the messages assigned to them and respond to customers quickly and effectively. This increases customer satisfaction and helps the company better manage customer relationships.
The separation of conversations from different departments provides better coordination between departments. Each department tracks the conversations assigned to it and provides the best solutions to customers. This increases collaboration and improves the customer experience.
Message assignment allows agents to focus on the conversations that they are best suited to handle.This can lead to increased productivity and job satisfaction for agents.
Message assignment can help to improve collaboration between different departments by ensuring that all conversations are tracked in a single system. This can make it easier for departments to share information and work together to resolve customer issues.
We offer simple and transparent pricing. No hidden charges, no false advertising. Trying XONChat is completely free for all your needs.