Face-to-face conversations with your customers
Build stronger relationships with video calls that bring a personal touch to online support. Launch directly from any chat conversation with a single click. No apps, no downloads, no friction — customers join from the browser in seconds on desktop or mobile.
One-click video calls
Launch a video call directly from any chat conversation with a single click. No apps or downloads required — customers join from the browser in seconds on desktop or mobile.
HD video powered by WebRTC
Crystal-clear, smooth video powered by WebRTC technology ensures a professional experience every time. Screen sharing and text chat remain available alongside the call.
Fully logged and searchable
Every video call is automatically logged in the conversation timeline. Your team always has the full context of every customer interaction for training and follow-up.
One click to start a video call
No apps, no downloads, no friction. Customers join your video call from the browser in seconds — on desktop or mobile. Complex issues get resolved faster when customers can see who they are talking to.
HD Video Quality
Clear, smooth video powered by WebRTC technology for a professional experience every time.
Screen Sharing
Share your screen during a video call to walk customers through a process or demonstrate a solution visually.
Chat During Calls
Continue the text chat alongside the video call to share links, files, or notes without interrupting the conversation.
“Video chat transformed our support. Customers love seeing a real person, and our first-contact resolution rate jumped by 40%. Complex issues that used to take days now get resolved in a single call.”
Video support your customers will remember
Invite multiple team members for collaborative problem-solving and keep a complete history of every video interaction in the conversation timeline.
Call Summaries
Agents can add detailed notes and summaries to the conversation timeline after each call, ensuring key takeaways and action items are never lost.
Multi-Participant
Invite multiple team members into a single call to handle escalations or collaborative problem-solving together.
Call History
Every video call is logged in the conversation timeline so you always have a complete record of customer interactions.
“The multi-participant feature is a game-changer. When a customer issue needs engineering input, we pull in the right person instantly — no transfers, no callbacks, no lost context.”
Video calls inside your workflow
All video call activity is automatically logged in the conversation history so your team always has the full context of every customer interaction. Seamlessly integrates with your existing tools and processes.
Adaptive Bitrate Streaming
Video quality automatically adjusts to network conditions, ensuring smooth calls even on slower connections without manual intervention.
CRM Integration
Video call summaries and conversation context sync automatically to your CRM so sales and support teams share a single source of truth.
Call Analytics Dashboard
Track video call volume, average duration, resolution rates, and customer satisfaction scores in a dedicated analytics view.
“Having video calls logged automatically in our conversation history means nothing falls through the cracks. Our team finally has complete visibility into every customer touchpoint.”