Video Chat

Face-to-face conversations with your customers

Build stronger relationships with video calls that bring a personal touch to online support. Launch directly from any chat conversation with a single click. No apps, no downloads, no friction — customers join from the browser in seconds on desktop or mobile.

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How Video Chat elevates support

One-click video calls

Launch a video call directly from any chat conversation with a single click. No apps or downloads required — customers join from the browser in seconds on desktop or mobile.

HD video powered by WebRTC

Crystal-clear, smooth video powered by WebRTC technology ensures a professional experience every time. Screen sharing and text chat remain available alongside the call.

Fully logged and searchable

Every video call is automatically logged in the conversation timeline. Your team always has the full context of every customer interaction for training and follow-up.

VIDEO

One click to start a video call

No apps, no downloads, no friction. Customers join your video call from the browser in seconds — on desktop or mobile. Complex issues get resolved faster when customers can see who they are talking to.

HD Video Quality

Clear, smooth video powered by WebRTC technology for a professional experience every time.

Screen Sharing

Share your screen during a video call to walk customers through a process or demonstrate a solution visually.

Chat During Calls

Continue the text chat alongside the video call to share links, files, or notes without interrupting the conversation.

CUSTOMER EXPERIENCE

An agent switches a complex issue from chat to a browser-based video call, so the customer can show the problem instead of describing it in text.

Use case · Customer support teams

FEATURES

Video support your customers will remember

Invite multiple team members for collaborative problem-solving and keep a complete history of every video interaction in the conversation timeline.

Call Summaries

Agents can add detailed notes and summaries to the conversation timeline after each call, ensuring key takeaways and action items are never lost.

Multi-Participant

Invite multiple team members into a single call to handle escalations or collaborative problem-solving together.

Call History

Every video call is logged in the conversation timeline so you always have a complete record of customer interactions.

TEAM COLLABORATION

When an issue needs engineering input, a second teammate joins the video call directly, resolving it together without a transfer or callback.

Use case · Cross-functional support teams

WORKFLOW

Video calls inside your workflow

All video call activity is automatically logged in the conversation history so your team always has the full context of every customer interaction. Seamlessly integrates with your existing tools and processes.

Adaptive Bitrate Streaming

Video quality automatically adjusts to network conditions, ensuring smooth calls even on slower connections without manual intervention.

CRM Integration

Video call summaries and conversation context sync automatically to your CRM so sales and support teams share a single source of truth.

Call Analytics Dashboard

Track video call volume, average duration, resolution rates, and customer satisfaction scores in a dedicated analytics view.

WORKFLOW

Every video call is logged automatically in the conversation history, so the next agent who opens the ticket has the full context without asking around.

Use case · Support teams