Screen Sharing

Show, don't just tell

Share your screen with customers to visually guide them through processes, demonstrate features, or troubleshoot issues together in real time. No plugins or downloads required — start sharing instantly from the chat window.

Start free trial See all plans

How Screen Sharing transforms support

Instant screen sharing

Start sharing your screen from the chat window instantly — no plugins or downloads required. Customers view it right in their browser on any device.

Visual guidance tools

Walk customers through complex tasks with guided walkthroughs, annotate key areas on screen, and give live product demos that drive conversions in the moment.

Recorded for follow-up

Record screen sharing sessions for training materials, compliance documentation, or customer follow-up. Every session is logged in the conversation timeline automatically.

SHARING

Resolve issues faster with visual guidance

A picture is worth a thousand words. Eliminate confusion and reduce back-and-forth by showing customers exactly what to do. Start sharing from the chat window instantly — customers view it right in their browser.

Guided Walkthroughs

Walk customers through complex tasks step by step with your screen as a live visual guide they can follow along with.

Remote Diagnosis

See exactly what a customer sees to diagnose technical issues quickly without endless back-and-forth description.

Product Demos

Give live product demonstrations to prospects right within the sales chat to drive conversions in the moment.

CUSTOMER SUCCESS

Instead of writing out long step-by-step instructions, an agent shares their screen and shows the customer exactly what to click.

Use case · Customer support teams

USE CASES

Visual support changes everything

Draw, highlight, and point on the shared screen to direct attention to exactly what matters. Choose to share your entire screen, a specific window, or a single browser tab for focused sharing.

Annotation Tools

Draw, highlight, and point on the shared screen to direct the customer's attention to exactly what matters.

Multi-Screen Support

Choose to share your entire screen, a specific window, or a single browser tab for precise, focused sharing.

Recorded Sessions

Record screen sharing sessions for training materials, compliance documentation, or customer follow-up.

SALES ENABLEMENT

A sales rep shares their screen mid-conversation to walk a prospect through the product live, turning a scheduled demo into an in-the-moment conversion.

Use case · Sales teams

TOOLS

Enterprise-grade security and performance

Share screens with confidence knowing that all sessions are encrypted end-to-end. Adaptive streaming ensures smooth performance regardless of network conditions, while granular permissions keep sensitive data protected.

End-to-End Encryption

All screen sharing sessions are encrypted with industry-standard protocols, ensuring sensitive information stays secure throughout the session.

Adaptive Streaming

Screen sharing quality automatically adjusts to network conditions, delivering smooth visuals even on slower connections without manual configuration.

Permission Controls

Granular sharing permissions let agents control exactly what is visible. Mask sensitive areas and restrict sharing to specific windows or tabs.

ENTERPRISE SECURITY

An IT security team rolls out screen sharing across the organization, relying on end-to-end encryption and granular permission controls to protect sensitive data.

Use case · IT and security teams