Live Chat

Connect with visitors the moment they arrive

Add live chat to your website and engage visitors in real time. Proactive triggers, smart routing, and rich customer context turn every conversation into a conversion opportunity. Customize your widget to match your brand, send automated messages based on visitor behavior, and multiply your team's speed.

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How Live Chat drives engagement

Customizable chat widget

Reach visitors instantly with a branded live chat widget that installs in minutes on any website. Full control over colors, position, and behavior — no coding required.

Real-time messaging

Answer questions instantly and capture sales opportunities by messaging visitors in real time. Typing indicators and read receipts create a natural chat experience.

Proactive chat triggers

Start conversations automatically based on visitor behavior to boost engagement and conversions. Define rules based on page dwell time, URL, scroll depth, and exit intent.

MESSAGING

Real-time conversations that drive engagement

Add a live chat widget to your website in minutes. See visitor details instantly, reach out automatically with proactive triggers, and turn every touchpoint into a conversion opportunity.

Smart chat widget

Personalize your widget with colors, position, and behavior that match your brand. Show different messages on specific pages and create separate configurations for mobile and desktop.

Visitor detection and tracking

See active visitors on your site in real time: which page they're on, where they came from, their location, and how many times they've visited — all at a glance. Use this insight to proactively reach the right person.

Proactive triggers

Send automated messages based on page dwell time, URL matching, scroll depth, or exit intent. For example, show "Can I help?" to a visitor who's been on the checkout page for 30 seconds.

CUSTOMER EXPERIENCE

A proactive trigger shows a visitor who has lingered on the checkout page a simple offer to help, turning a hesitant browser into a completed purchase.

Use case · E-commerce teams

WORKFLOW

A workspace built for agent productivity

Multiply your agents' speed with canned responses, smart assignment, and multi-chat management. Workflow tools that ensure every conversation reaches the right person at the right time.

Canned responses and shortcuts

Create response templates for frequently asked questions and send them in seconds with keyboard shortcuts. Deliver consistent, fast, and error-free replies — even new agents look professional from day one.

Smart assignment and queue management

Automatically distribute conversations based on agent availability, expertise, and current workload. No customer waits in limbo, no agent gets overloaded.

Multi-chat management

Agents handle multiple conversations simultaneously in a tabbed view. Quick switching, notifications, and unread counters ensure no conversation falls through the cracks.

XONChat conversation view with the assigned operator, call buttons and customer details

TEAM EFFICIENCY

An agent answers a frequently asked question with a canned response in seconds, keeping replies consistent even on a new hire's first day.

Use case · Support teams

INSIGHTS

Data-driven decisions from every conversation

From chat analytics to customer satisfaction scores, agent performance reports to peak-hour analysis — every metric at your fingertips. Make data-driven decisions and continuously improve your support operation.

Conversation analytics dashboard

View daily chat volume, peak hours, average resolution time, and channel breakdown in a single dashboard. Track trends and plan team capacity accordingly.

Customer satisfaction (CSAT)

Measure customer satisfaction with automatic post-chat CSAT surveys. Track scores per agent, review low-rated conversations, and identify areas for improvement.

Agent performance reports

Monitor each agent's response time, resolution rate, chat count, and customer rating with detailed reports. Reward high performers and support those with room to grow.