Connect with visitors the moment they arrive
Add live chat to your website and engage visitors in real time. Proactive triggers, smart routing, and rich customer context turn every conversation into a conversion opportunity. Customize your widget to match your brand, send automated messages based on visitor behavior, and multiply your team's speed.
Customizable chat widget
Reach visitors instantly with a branded live chat widget that installs in minutes on any website. Full control over colors, position, and behavior — no coding required.
Real-time messaging
Answer questions instantly and capture sales opportunities by messaging visitors in real time. Typing indicators and read receipts create a natural chat experience.
Proactive chat triggers
Start conversations automatically based on visitor behavior to boost engagement and conversions. Define rules based on page dwell time, URL, scroll depth, and exit intent.
Real-time conversations that drive engagement
Add a live chat widget to your website in minutes. See visitor details instantly, reach out automatically with proactive triggers, and turn every touchpoint into a conversion opportunity.
Smart chat widget
Personalize your widget with colors, position, and behavior that match your brand. Show different messages on specific pages and create separate configurations for mobile and desktop.
Visitor detection and tracking
See active visitors on your site in real time: which page they're on, where they came from, their location, and how many times they've visited — all at a glance. Use this insight to proactively reach the right person.
Proactive triggers
Send automated messages based on page dwell time, URL matching, scroll depth, or exit intent. For example, show "Can I help?" to a visitor who's been on the checkout page for 30 seconds.
“XONChat live chat boosted our customer engagement by 60%. Proactive triggers let us reach visitors at exactly the right moment, and our cart abandonment rate dropped significantly.”
A workspace built for agent productivity
Multiply your agents' speed with canned responses, smart assignment, and multi-chat management. Workflow tools that ensure every conversation reaches the right person at the right time.
Canned responses and shortcuts
Create response templates for frequently asked questions and send them in seconds with keyboard shortcuts. Deliver consistent, fast, and error-free replies — even new agents look professional from day one.
Smart assignment and queue management
Automatically distribute conversations based on agent availability, expertise, and current workload. No customer waits in limbo, no agent gets overloaded.
Multi-chat management
Agents handle multiple conversations simultaneously in a tabbed view. Quick switching, notifications, and unread counters ensure no conversation falls through the cracks.
“Thanks to canned responses and smart assignment, our agents handle twice as many conversations in the same time. We've also seen a noticeable improvement in customer satisfaction.”
Data-driven decisions from every conversation
From chat analytics to customer satisfaction scores, agent performance reports to peak-hour analysis — every metric at your fingertips. Make data-driven decisions and continuously improve your support operation.
Conversation analytics dashboard
View daily chat volume, peak hours, average resolution time, and channel breakdown in a single dashboard. Track trends and plan team capacity accordingly.
Customer satisfaction (CSAT)
Measure customer satisfaction with automatic post-chat CSAT surveys. Track scores per agent, review low-rated conversations, and identify areas for improvement.
Agent performance reports
Monitor each agent's response time, resolution rate, chat count, and customer rating with detailed reports. Reward high performers and support those with room to grow.
“Since we started using XONChat analytics, we can clearly see which topics generate the most support requests. We updated our knowledge base with this data and reduced repetitive questions by 35%.”