Drag & Drop Upload
Agents and customers can drag files directly into the chat window for instant, friction-free sharing.
File Sharing
Share files instantly within every conversation
Let customers and agents exchange images, documents, and files directly in the chat. No email chains, no external links — just seamless sharing. Drag and drop files, preview images inline, and keep a complete file history with every conversation.
How File Sharing streamlines support
Image Preview
Images display as inline previews in the conversation so customers can see them without downloading a file.
File History
All shared files are stored with the conversation so you can find and re-download them at any time.
SHARING
Faster support with visual context
A screenshot or document can resolve an issue in seconds. Give your team and customers the ability to share files exactly when needed.
Bulk Upload
Upload multiple files at once by selecting them together or dragging a group into the chat. No need to send them one by one.
Clipboard Paste
Paste screenshots and images directly from your clipboard into the chat — perfect for sharing error messages, UI bugs, or quick annotations.
File Thumbnails
See visual thumbnails for images, PDFs, and documents right in the conversation thread so you can identify files at a glance without opening them.
SEAMLESS SHARING
A customer pastes a screenshot of an error message directly into the chat, letting the agent diagnose the issue without a single back-and-forth email.
Use case · Customer support teams
SECURITY
Share with confidence
All file transfers are encrypted and secure. Set size limits, control allowed file types, and keep sensitive documents safe.
Multiple File Types
Support for images, PDFs, documents, spreadsheets, and more — whatever your customers need to send.
Size Controls
Configure maximum file size limits to manage storage and prevent oversized uploads from slowing things down.
Virus Scanning & Encryption
Every uploaded file is automatically scanned for threats and encrypted in transit, ensuring your team and customers stay protected.
ENTERPRISE SECURITY
An IT security team enables file sharing across every support channel, relying on automatic virus scanning and encryption to keep uploads safe.
Use case · IT and security teams
MANAGEMENT
Organized files across every conversation
Keep shared files organized, searchable, and accessible. Manage storage, track shared assets, and integrate with your existing tools.
Centralized File Library
Access all shared files from a single dashboard. Search by file name, type, conversation, or date to find any attachment in seconds.
Storage Management
Monitor storage usage per team or channel, set retention policies, and automatically archive old files to keep your workspace lean.
Cloud Integration
Connect with Google Drive, Dropbox, or OneDrive to share cloud-hosted files directly in the chat without uploading them again.
FILE MANAGEMENT
An agent searches the centralized file library by conversation and date to locate a document shared weeks earlier without digging through chat logs.
Use case · Support teams
Explore Features
Live Chat
Real-time messaging
Learn moreTeam Inbox
Shared team workspace
Learn moreChat History
Full conversation logs
Learn morePrivate Notes
Internal team notes
Learn moreChat Routing
Smart assignment
Learn moreCRM
Customer profiles
Learn moreVideo Chat
Face-to-face calls
Learn moreScreen Sharing
Visual collaboration
Learn moreForm Builder
Custom data forms
Learn moreHelp Desk
Ticket management
Learn moreAudio Call
Voice conversations
Learn moreAll features
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