Every conversation, always within reach
Access the full history of every chat at any time. Understand context before replying, pick up right where you left off, and never ask a customer to repeat themselves. XONChat Chat History gives your team a complete, searchable archive of every interaction — from messages and files to internal notes — so every agent has the full picture before they type a single word.
Complete transcripts
Every message, file, and note is preserved exactly as it happened — full accountability and zero lost context across every conversation.
Instant search
Search across all past conversations by keyword, customer name, date, or agent to find exactly what you need in seconds.
Export & compliance
Export conversation histories for compliance, reporting, or analysis whenever you need them. Meet regulatory requirements with confidence.
Complete conversation records at your fingertips
Access the full history of every chat at any time. Understand context before replying and pick up right where you left off. Every message, file, and internal note is stored in a complete, chronological timeline.
Complete Transcripts
Every message, file, and note is preserved exactly as it happened for full accountability.
Customer Timeline
View all interactions with a single customer in chronological order to understand their full journey.
Export & Archive
Export conversation histories for compliance, reporting, or analysis whenever you need them.
“Before XONChat, our agents wasted minutes searching for previous conversations. Now every interaction is right there in the timeline. Our average handle time dropped by 40% in the first month.”
Find any conversation instantly with smart search
Search across all past conversations by keyword, customer name, date, or agent to find exactly what you need in seconds. Powerful filters and full-text search ensure no conversation is ever lost.
Filter by Date
Quickly narrow down conversations to a specific time period to find what you are looking for.
Agent Notes
Internal notes from past conversations are preserved alongside the chat so future agents have full context.
Secure Storage
All conversation data is securely stored and accessible only to authorized team members.
“We handle thousands of conversations per week. XONChat's search lets us pull up any past interaction in seconds — it's like having a photographic memory for every customer relationship.”
Built for compliance and data security
Export full conversation histories for compliance audits, regulatory reporting, or business analysis. Secure storage with role-based access ensures your data meets the highest standards of protection and privacy.
Retention Policies
Define automatic retention rules to keep conversations for as long as regulations require, then archive or purge them on schedule.
Audit Trail
Track every access, export, and modification with a tamper-proof audit log so you always know who viewed or changed a record.
Data Anonymization
Anonymize or redact personal data from archived conversations with one click to meet GDPR, CCPA, and other privacy regulations.
“Meeting GDPR requirements used to be a headache. With XONChat's export and archiving tools, we generate compliance reports in minutes instead of days. Our legal team loves it.”