Complete transcripts
Every message, file, and note is preserved exactly as it happened — full accountability and zero lost context across every conversation.
Chat History
Every conversation, always within reach
Access the full history of every chat at any time. Understand context before replying, pick up right where you left off, and never ask a customer to repeat themselves. XONChat Chat History gives your team a complete, searchable archive of every interaction — from messages and files to internal notes — so every agent has the full picture before they type a single word.
How Chat History empowers your team
Instant search
Search across all past conversations by keyword, customer name, date, or agent to find exactly what you need in seconds.
Export & compliance
Export conversation histories for compliance, reporting, or analysis whenever you need them. Meet regulatory requirements with confidence.
RECORDS
Complete conversation records at your fingertips
Access the full history of every chat at any time. Understand context before replying and pick up right where you left off. Every message, file, and internal note is stored in a complete, chronological timeline.
Complete Transcripts
Every message, file, and note is preserved exactly as it happened for full accountability.
Customer Timeline
View all interactions with a single customer in chronological order to understand their full journey.
Export & Archive
Export conversation histories for compliance, reporting, or analysis whenever you need them.
CONTEXT MATTERS
A support agent opens the full conversation timeline before replying, picking up exactly where the previous agent left off instead of asking the customer to repeat themselves.
Use case · Customer support teams
SEARCH
Find any conversation instantly with smart search
Search across all past conversations by keyword, customer name, date, or agent to find exactly what you need in seconds. Powerful filters and full-text search ensure no conversation is ever lost.
Filter by Date
Quickly narrow down conversations to a specific time period to find what you are looking for.
Agent Notes
Internal notes from past conversations are preserved alongside the chat so future agents have full context.
Secure Storage
All conversation data is securely stored and accessible only to authorized team members.
EFFICIENCY
A support operations lead searches past conversations by keyword and customer name to pull up a prior interaction in seconds instead of scrolling through logs.
Use case · Support operations teams
COMPLIANCE
Built for compliance and data security
Export full conversation histories for compliance audits, regulatory reporting, or business analysis. Secure storage with role-based access ensures your data meets the highest standards of protection and privacy.
Retention Policies
Define automatic retention rules to keep conversations for as long as regulations require, then archive or purge them on schedule.
Audit Trail
Track every access, export, and modification with a tamper-proof audit log so you always know who viewed or changed a record.
Data Anonymization
Anonymize or redact personal data from archived conversations with one click to meet GDPR, CCPA, and other privacy regulations.
TRUST & COMPLIANCE
A data protection officer exports archived conversation histories with anonymized personal data to satisfy a GDPR or CCPA audit request.
Use case · Compliance teams
Explore Features
Live Chat
Real-time messaging
Learn moreTeam Inbox
Shared team workspace
Learn morePrivate Notes
Internal team notes
Learn moreChat Routing
Smart assignment
Learn moreCRM
Customer profiles
Learn moreFile Sharing
Send & receive files
Learn moreVideo Chat
Face-to-face calls
Learn moreScreen Sharing
Visual collaboration
Learn moreForm Builder
Custom data forms
Learn moreHelp Desk
Ticket management
Learn moreAudio Call
Voice conversations
Learn moreAll features
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