Instant Escalation
Escalate any text conversation to a voice call in one click when complex issues need a more personal touch.
Audio Call
Crystal-clear voice calls directly from the chat
Move from text to voice in one click. Start an audio call with any customer without leaving the conversation — no phone number needed. Powered by WebRTC technology, XONChat audio calls deliver low-latency, high-quality voice communication that works reliably across all devices and browsers.
How Audio Calls improve customer support
Fully logged and searchable
Every audio call is automatically logged in the conversation timeline. Your team always has full context of every customer interaction for training and follow-up.
Cross-Platform
Works on desktop and mobile browsers so customers can call from any device without any setup required.
CALLS
Voice support without the friction
Some issues are easier to explain by voice. Switch to a call instantly and keep the conversation context right there in the chat window.
Seamless Escalation
Some issues are easier to explain by voice. Switch to a call instantly and keep the conversation context right there in the chat window.
Browser-Based Calls
Customers connect with a single click from their browser. No apps to install, no accounts to create — just instant voice communication.
Professional Audio Quality
Powered by WebRTC technology for low-latency, high-quality audio that works reliably across devices and network conditions.
VOICE SUPPORT
A support agent switches a complex billing issue from chat to a one-click browser call, resolving it faster than typing out instructions line by line.
Use case · Customer support teams
QUALITY
Why teams choose XONChat audio calls
All audio call activity is logged in the conversation history so your team has a complete record of every customer interaction.
Noise Cancellation
AI-powered noise suppression filters out background sounds on both ends so conversations stay crystal clear even in noisy environments.
Call Transfer
Transfer an active call to another agent or department with one click. The receiving agent sees the full conversation context before picking up.
Conference Calls
Add a second agent or supervisor to an ongoing call for real-time collaboration on complex issues without asking the customer to call back.
CALL QUALITY
A technical support agent transfers an active call to a specialist with full conversation context, so the customer never has to repeat the issue.
Use case · Technical support teams
BENEFITS
Calls that live inside your workflow
Manage call activity, track performance, and gain insights into how voice support improves your customer experience.
Call Analytics Dashboard
Track call volume, average duration, and resolution rates in a dedicated dashboard. Identify peak hours and optimize team scheduling.
Call Notes & Summaries
Agents can add notes during or after calls that attach to the conversation. Auto-generated call summaries save time on documentation.
Queue Management
Route incoming call requests based on agent availability and expertise. Customers see estimated wait times and can request a callback instead.
TEAM PERFORMANCE
Operations managers review the call analytics dashboard to spot peak call hours and schedule agents accordingly.
Use case · Operations teams
Explore Features
Live Chat
Real-time messaging
Learn moreTeam Inbox
Shared team workspace
Learn moreChat History
Full conversation logs
Learn morePrivate Notes
Internal team notes
Learn moreChat Routing
Smart assignment
Learn moreCRM
Customer profiles
Learn moreFile Sharing
Send & receive files
Learn moreVideo Chat
Face-to-face calls
Learn moreScreen Sharing
Visual collaboration
Learn moreForm Builder
Custom data forms
Learn moreHelp Desk
Ticket management
Learn moreAll features
Every XonChat tool on one page
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