Crystal-clear voice calls directly from the chat
Move from text to voice in one click. Start an audio call with any customer without leaving the conversation — no phone number needed. Powered by WebRTC technology, XONChat audio calls deliver low-latency, high-quality voice communication that works reliably across all devices and browsers.
Instant Escalation
Escalate any text conversation to a voice call in one click when complex issues need a more personal touch.
Fully logged and searchable
Every audio call is automatically logged in the conversation timeline. Your team always has full context of every customer interaction for training and follow-up.
Cross-Platform
Works on desktop and mobile browsers so customers can call from any device without any setup required.
Voice support without the friction
Some issues are easier to explain by voice. Switch to a call instantly and keep the conversation context right there in the chat window.
Seamless Escalation
Some issues are easier to explain by voice. Switch to a call instantly and keep the conversation context right there in the chat window.
Browser-Based Calls
Customers connect with a single click from their browser. No apps to install, no accounts to create — just instant voice communication.
Professional Audio Quality
Powered by WebRTC technology for low-latency, high-quality audio that works reliably across devices and network conditions.
“XONChat audio calls transformed our support workflow. Complex issues that used to take 5 back-and-forth messages now get resolved in a single 3-minute call.”
Why teams choose XONChat audio calls
All audio call activity is logged in the conversation history so your team has a complete record of every customer interaction.
Noise Cancellation
AI-powered noise suppression filters out background sounds on both ends so conversations stay crystal clear even in noisy environments.
Call Transfer
Transfer an active call to another agent or department with one click. The receiving agent sees the full conversation context before picking up.
Conference Calls
Add a second agent or supervisor to an ongoing call for real-time collaboration on complex issues without asking the customer to call back.
“The WebRTC-powered audio quality is exceptional. Our customers often comment on how clear the calls are compared to traditional phone support.”
Calls that live inside your workflow
Manage call activity, track performance, and gain insights into how voice support improves your customer experience.
Call Analytics Dashboard
Track call volume, average duration, and resolution rates in a dedicated dashboard. Identify peak hours and optimize team scheduling.
Call Notes & Summaries
Agents can add notes during or after calls that attach to the conversation. Auto-generated call summaries save time on documentation.
Queue Management
Route incoming call requests based on agent availability and expertise. Customers see estimated wait times and can request a callback instead.
“The call analytics dashboard gave us visibility we never had before. We optimized our team schedule around peak call hours and reduced wait times by 50%.”